Return and Exchanges

Returns and Echanges
 
If you are not entirely satisfied with your purchase, the possibility to exchange or return the product is available, provided that the product is in its original, unworn state. The shipping risk for the return shipment will be borne by the customer. For returns and/or exchanges, the following conditions apply:
a. After the delivery, 14 days will be available to exchange or return the products. After this term, the sale cannot be terminated and is definite.
b. The product must be in its original state, unworn and returned in its original packaging.
c. The return form must completed and sent along with the return shipment. d. when returning (dissolution of one or more articles) refunds will be issued within 30 days, in the same method of payment as the original payment.
 
If you want to exchange the product for a different size or colour, please send an e-mail to  customerservice@friseau.com. The new product will be sent immediately after the first product is returned.
 
If there is an additional payment, you will receive this e-mail that allows you to make the payment. If there is an amount that still needs to be refunded, you will receive it back from us once the return shipment is received by FRISEAU.
 
Right of withdrawal:
 
When purchasing products, the consumer has the option to return the product and terminate the contract without giving any reason within 14 days. This period commences on the date of receipt of the product by the consumer. During this period, the consumer will be careful with the product and its original packaging. The product will only be unpacked and used as needed to assess whether the consumer wishes to keep the product. If the consumer exercises his right of withdrawal, the product will be returned with all delivered appliances in original packaging to FRISEAU, keeping the reasonable and clear instructions provided by FRISEAU in mind.
 
Withdrawal costs:
 
If the consumer exercises his right of withdrawal, the cost will not exceed the cost of the return shipping cost. Refunds will be issued as quickly as possible, within 30 days after the return shipment.